Terms of Use

Website to the "www.luisaspagnoli.it", the official on-line shop of Luisa Spagnoli S.p.A., hereafter the Site. The Site is managed and managed by Triboo Digitale with registered office in Viale Sarca 336, 20126 Milan, Italy, tax code, VAT No, and Milan Business Registry Enrolment No. 02912880966 (hereafter “TD”).

Access and use of the Site are activities regulated by these General Conditions of Use, whereby browsing the same implies express relative knowledge and acceptance by users. If the user does not accept all or any part of the above, he should immediately refrain from navigating and using the same. Likewise, the purchase of the Products, as defined in the Conditions of Sale, are regulated and presume the same have been duly read and accepted.

For assistance and/or information concerning orders and shipping, refunds and return of products purchased on the Website, suggestions and other general information on the services provided by the Website and TD, please contact  TD, by email at ecare@luisaspagnoli.it  For any further legal information, please consult the Conditions of Sale, FAQ, Withdrawal and Returned  Materials Information Note, and the Privacy Policy.

TD can modify or simply update these General Conditions of Use, in full or in part. The changes and updates of the General Conditions of Use will be notified to the users on the Homepage of the Site as soon as they become applicable, and they will be binding once published on the Site.

TD recommends that the access and use of the Site, including the viewing of the web pages, communication with TD, possibility to download information on Products and purchase of said products on the Site, constitute activities carried out by our users, exclusively for personal purposes and not related to any commercial, entrepreneurial and professional activity. Further to the above, users remain the sole subjects liable for the use and contents of the same. TD cannot be deemed liable for any use of the Site and its contents which is not compliant with applicable laws, by any of its users, granted TD’s liability in cases of wilful misconduct or gross negligence. In particular, uses are the sole parties liable for the communication of  false or incorrect information and data, in addition to the improper use of said data. Furthermore, users shall always be liable for the processing of personal data of third-parties and for obtaining their consent for such processing, as and when required by law.

TD adopts all precautionary measures deemed reasonably necessary to guarantee that the Site and its contents are exempt from viruses and faults, but it can not guarantee that the user's computers and hardware and software components will be protected against damage, corruption , loss of data or other consequences following access or use of this Site and any of its contents. TD declines all liability for possible damages due to the impossibility to access the services offered on the Site or possible damages caused by viruses, corrupted files, errors, omissions, service interruptions, deletions of contents, problems related to the network, providers or telephone and/or telecommunication connections, unauthorised accesses, data alterations, lack and/or faulty operations of the user's electronic equipment and devices.  Users are responsible for using a malicious code detection software application to scan any software or other materials that may be downloaded from the Site, and for checking for compatibility of such software and/or materials with their own equipment and devices.

Users are also responsible for the preservation and correct use of their personal information properly, including the login information that allows them to access reserved services, and for any detrimental consequence or prejudice endured by TD or third parties due to improper use, loss, or stealing of said information.


It is necessary to read the Privacy Policy thoroughly to understand how the Site collects and uses the personal data of users and for what purposes. The Privacy Policy is also applicable in cases where users access the Site, use the relative services, but do not purchase and Products.


All contents published on the Site, in whatever format, including the web pages, graphics, colours, instruments, characters and design of the Site, the diagrams, layouts, methods, processes, functions and software comprising the Site, are protected by copyright and all other intellectual property rights, and owned by Luisa Spagnoli S.p.A. and/or TD, which also includes the authorisation of relative owners. It is forbidden to reproduce, all or part  of this Site and its contents, in whatever form, without the express written authorisation of Luisa Spagnoli S.p.A. and/or TD, i.e. the relative owners. Luisa Spagnoli S.p.A. and TD are entitled to authorise or prohibit the direct or indirect, temporary or permanent reproduction, in whatever form or manner, all or part of the Site and its contents.

As regards the use of this Site, users are only authorised to:

(i)           view the Site and its contents;

(ii)       perform all temporary reproduction actions, with no economic return of any kind, deemed transitional or ancillary, and an integral and essential part of such viewing of the Site and its contents;

(iii)     all other browsing operations on the Site that are performed simply pursuant to the legitimate use of the same and it contents.


The Site contains hypertextual  connections "links" to websites managed by third-parties. TD does not control, and is under no circumstances liable or responsible for the accuracy, security, or reliability of any third-party website or contents, advertising materials, products or other materials present or available on such websites. Moreover, TD shall not be held liable for the rules adopted by the same regarding user privacy and the processing of relative Personal Data whilst browsing their website. Users are therefore required to read the conditions of use and privacy policy adopted by third-parties if they visit these third-party websites via links found on this Site.

The Site provides links to these websites exclusively to assist users in their search and browsing activities  and to facilitate links to other websites on the Internet. The presence of links on this Site does not represent or imply any form of recommendation or sponsorship of such websites by TD.


These General Conditions of Use are governed by the Italian law.

If a court with due jurisdiction should decide that any provision included in these General Conditions of Use is wholly or partial invalid or inapplicable, the Users acknowledge and agree that the other provisions foreseen by these General Conditions of Use shall remain in force, to all intents and purposes, and the same provision will remain applicable to the extent permitted by law.

The Civil Court of Milan is granted exclusive jurisdiction for any disputes concerning the interpretation and application of these General Conditions of Use with any subjects other than "consumers", in accordance with the provisions of art. 3 of Legislative Decree no. 206/2005 ("Consumer Code").